Postreel is a LIVE social media platform, designed to encourage people to express themselves and their interests, discovering and connecting with others who may share them, through sharing posts, photos, videos, and personal one-on-one chats in REAL-TIME. It's unique because it's designed in a way that allows you to only view the posts and history of people who are available LIVE to chat with you at that very moment.

 

How is Postreel different from other social media platforms?


The uniqueness of Postreel lays in its live, real-time experience. When you’re on Postreel, all the posts you view are by people participating live on Postreel at that very moment. So, when you find a topic of your interest, you will be able to connect with people who have posted about that topic and are available at that very moment to chat with you about it. 

 

Postreel is now available on iOS and Android Devices.


 

Frequently asked questions

Signup / login

How do I sign up for Postreel?


Creating a Postreel account:

  1. On Postreel welcome page, click Get Started.
  2. Enter your desired username and your email address.
  3. Enter the code provided in the email and you will be logged in. You may also click on the magic link provided in the email to directly login.

    Your username can only contain alphanumeric characters and must not be longer than 15 characters.

    Your password should not be less than 6 characters. Strong passwords should be at least 8 characters in length, including letters, numbers, and special characters.

    Keep in mind that an email address can only be associated with one Postreel account.

    If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. You would always need an access to your registered email address when login to your Postreel account.




I cannot sign up with the username I want. Why?


There are several reasons including:

  1. The username already exists.
  2. The username is reserved for a verified Twitter account that does not belong to you.
  3. The username contains the words Admin or Postreel.
  4. It is longer than 15 characters.
  5. It contains spaces or symbols.




I can’t access my Postreel account. What should I do?


Postreel uses one time pass code that are sent to your email every time you login. You should be able to log into your Postreel account if you have access to your registered email. Look for the Postreel access email in your spam folder if you could not find it on your main list.

If you forgot your username to login, you could use your email address instead.





Managing your account

How do I input and change my profile information?


Your profile can include your biography, picture, and other information, such as your country, city, birthday and gender. Your biography allows other Postreel users to learn more about you, what interests you prior to following you or chatting with you via Postreel Messenger.

Here’s how you can edit my profile information:

  1. Login to Postreel.
  2. Click on your profile picture (avatar).
  3. Click on Edit Profile.
  4. Edit the items you would like to change such as your Real name, Biography, Country, City, Birthday and Gender.
  5. Click the tick button.

To change your profile picture:

  1. Login to Postreel.
  2. Click on your profile picture (avatar).
  3. Click on Edit Profile.
  4. Click on the profile picture and upload your new profile image.

Your profile picture must be a minimum of 250x250 pixels in size and in JPEG or PNG format.





Engaging on Postreel

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Postreel relationships

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Using Postreel Messenger

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Other Questions

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PostReel Help & FAQ

FAQ Categories
1.    About Postreel
2.    Signing up and logging in
3.    Managing your account
4.    Engaging in Postreel
5.    Relationships in Postr Reel
6.    Using Postreel Messenger
7.    Other Questions 

About Postreel

What is Postreel?
Postreel is a LIVE social media platform, designed to encourage people to express themselves and their interests, discovering and connecting with others who may share them, through sharing posts, photos, videos, and personal one-on-one chats in REAL-TIME. It's unique because it's designed in a way that allows you to only view the posts and history of people who are available LIVE to chat with you at that very moment.

How is Postreel different from other social media platforms?
The uniqueness of Postreel lays in its live, real-time experience. When you’re on Postreel, all the posts you view are by people participating live on Postreel at that very moment. So, when you find a topic of your interest, you will be able to connect with people who have posted about that topic and are available at that very moment to chat with you about it. 

Do I need anything special to use it?
You do no need to install any software to use Postreel Web.  Postreel supports the following web browsers: chrome, Firefox, Opera, and Microsoft edge.  Postreel Mobile App is supported by Android and iOS. 

Signing up and logging in

How do I sign up for Postreel?
Creating a Postreel account:
1.    On Postreel’s sign up section, enter your email create your username and password and click Join Postreel.  
2.    You will receive an immediate email from Postreel to verify your email address


Your username can only contain alphanumeric characters and must not be longer than 15 characters. For further information, please click here to review our username policy.
Your password should not be less than 6 characters. Strong passwords should be at least 8 characters in length, including letters, numbers, and special characters.

Keep in mind that an email address can only be associated with one Postreel account.
If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you'll need to be able to access your email to get back into your Postreel account. 


Verified Twitter account users:
If you are a new user with a verified Twitter account, you can Join Postreel with the same username. You will be asked to verify the ownership of your account through twitter. 

Integrating your Postreel and Twitter accounts allows you to notify your Twitter followers that you are active on Postreel. They can then follow your Posts on the Live Reel and you can talk to your followers and get to know them better through text, audio, and video chats on Postreel Messenger. 


I cannot sign up with the username I want. Why?

There are several reasons including:
1.    The username already exists
2.    The username is reserved for a verified Twitter account that does not belong to you
3.    The username contains the words Admin or Postreel
4.    It is longer than 15 characters
5.    It contains spaces or symbols

To view our Username Policy, click here.

I can’t access my Postreel account. What should I do?
If you forgot your password you can recover it by using your email address. Just click on Forgot Password in the login screen and you will be sent an email to the email address you used to set up your Postreel account. Follow the instructions sent to your email address. Please click here if you are still facing issues.

If you forgot your username, you can use your email instead to sign into Postreel. 

How do I reset/change my password?
1.    Login to Postreel
2.    Click on the Profile icon [ add the image of the icon ] and select Settings
3.    Select Change Password and follow the instructions 
How does integrating my Postreel and Twitter accounts work? And why would I do it?  
When your Postreel and Twitter accounts are integrated, Postreel will tweet on your behalf notifying your followers that you are Live on Postreel, once you publish a post on the Live Reel. 

Integrating your Postreel and Twitter accounts allows you to notify your Twitter followers that you are active on Postreel. They can then follow your posts on the Live Reel and you can talk to your followers and get to know them better through text, audio, and video chats on Postreel Messenger. 

You can integrate your Postreel account with your Twitter by:
1.    Login to Postreel
2.    Click on the Profile  [ add the image of the icon ] icon and select Settings
3.    Click Link Twitter 
4.    You will be directed to Twitter Login Page
5.    Enter your Twitter login credentials and authorize Postreel to integrate with your Twitter account 

 

 

 

 

 

 

 

 

 

 

 

 


Managing your account

How do I input and change my profile information? 
Your profile can include your biography, picture, and other information, such as your country, city, birthday and gender. Your biography allows other Postreel users to learn more about you what interests you prior to following you or chatting with you via Postreel Messenger.  Learn more about who can you’re your profile here. 

Here’s how you can edit my profile information:
1.    Login to Postreel
2.    Click on the Profile icon [ add the image of the icon ]
3.    Select your account name
4.    Click on Edit Profile
5.    Edit the items you would like to change such as your name, bio, country, city, birthday and gender
6.    Click Save

To change your profile picture: 
1.    Login to Postreel
2.    Click on the Profile icon [ add the image of the icon ] 
3.    Select your account name
4.    Click on Edit Profile
5.    Click on the Profile icon [ add the image of the icon ] under Profile Edit and upload your image
Your profile picture must be a minimum of 250x250 pixels in size and in JPEG or PNG format.

Can I change my account username?
No, you currently cannot change your account username.

How does my country setting in my profile effect how my posts appear on Postreel?
By default, all your live posts will appear on the global Live Reel, which will include live posts from all over the world. Postreel allows its users to filter live posts by country, so the location setting in your profile means that your live posts appear on your country’s Reel in addition to the global Live Reel.  

If you are travelling, Postreel will make your posts available on your destination’s Live Reel for other users, so your Live Posts will appear on your destination country’s Live Reel.

Your history posts will remain in your Home Reel, and can be viewed by your connections (your friends, your followers, and those you follow!). 

Click here for more information about Live Posts and History Posts.

Engaging in Postreel

What is a Live Post and a History Post?
A Live Post is a message published to Postreel’s Live Reel.  It may contain photos, videos, links, and up to 250 characters of text. Each user can have only one Live Post at a time – the moment you post again your “Live Post” will become a “History Post”. Your History Posts are all your previous posts, and will appear on your profile, and can be viewed by your friends, followers, and those you are following on their Connections Reel. Other Postreel users can also view your history posts on your profile. 

Your Live and History posts are searchable on Postreel, provided that you are live on Postreel at that very moment. The more you post about your topics of interest, the more searchable you will become, and the more you are likely to be recognized on Postreel.   

What is the Live Reel?
The Live Reel is where you can view all current live real-time posts by online users based on the geographic location you set. This can include posts by anyone who is live, whether you follow them or not. You can customize your Live Reel by selecting one or more countries or search it using keywords or hashtags of your interests. 

For more about how your posts appear on the Live Reel, click here. 

How do I post on Postreel’s Live Reel?
All your live posts will appear on the global Live Reel, to be seen by people from all around the world who may share your particular interests and, because of your post, contact you. The whole world is listening, what will you say? 

Here’s how to post on the Live Reel:
1.    On the top bar select New Post
2.    A new text bar will pop up for you to type your post. You can also add media and images by tapping the image icon
3.    Once you have your post complete, click on Reel it

For more information about live and history posts, click here. 

What is your Connections Reel?
The Connections Reel is your personal page that will contain posts only by those users who are your friends, those you follow and those following you.  In the Connections Reel, you can view your connections’ live and history posts, regardless of whether those connections are online or offline at that time. 


Who are your connections?
Your connections are your Friends, your Followers, and those you are Following.  For more, please click here. 

What happens to my post once published on the Reel?
Once you publish a post, it will be part of Postreel’s LiveReel, which users can view and search, based on your geographic location, hashtags and keywords. Your connections will be able to view it on their “Connection Reel”. It will continue to be on the LiveReel until you choose to remove it, logout, or be inactive for more than15 minutes. 

What is the difference between the Live Reel and the Connections Reel?
The Live Reel is where you can view all live real-time posts by online users based on the geographic setting you select. This can include posts by anyone who is Live, whether you follow them or not. Other than filtering the Live Reel by location, you can also search it by specifically searching for certain keywords or hashtags of your interest.

The Connections Reel contains your connections’ live and history posts, which you can view regardless of whether they are online or offline. 

How can I view posts based on geographic location?
By default, the Live Reel shows you live posts from your profile country/location. However, you can also view posts from other locations/countries by using the country filter option on the Live Reel. This feature allows you to view posts based on locations by users from around the world.

For example, if your profile location is USA, your posts will be viewed on the worldwide Reel or when other users select the USA Reel. 

If your profile location is USA but you travel to the UK, your posts will be viewed both on the USA and UK Reel when selected by other users. 
To filter by geographic location: 
1.    On the Live Reel, click on the country list 
2.    Select one or more countries to filter your Live Reel based on location

If you’re on of another users’ Connections Reel, your post will appear on their Connections Reels regardless of your location. 

Can I tag someone on a post?
Yes, you can tag someone on your post by using the “@” handle and inserting their username.

How do I report spam or offensive content posts?
In order to provide a safe and fair Postreel user experience, there are some limitations on the type of content that can be published in Postreel. These limitations comply with legal requirements, protect our users from abuse and spam, and make Postreel a better experience for all. For more information, you can see Postreel Rules, our Privacy Policy, and Terms of Service. 

You can report a post if 1) The post is annoying, 2) Has sexual content, 3) Contains violent or repulsive content or 4) Contains abusive and hateful content. 

To reporting a post, click on the drop-down menu under the post and select the reason your report and submit by clicking Report.

What is Safe Search?
Postreel is committed to remaining a safe platform for people to express themselves and their interests, discovering and connecting with others who may share them. 

Our Safe Search option is enabled by default. While it is not 100% accurate, our Safe Search option allows you to filter out explicit posts. You can disable Safe Search by doing the following:

1)    Click on the Profile icon [add icon image] at the top right and select Settings
2)    Under Privacy and Settings, find Safe Search and disable it

How do I mute/unmute notification sounds?
Click on the Profile icon in the home page and select Mute/Unmute.

Relationships on Postreel

Postreel is designed to increase your circle of friends, making it possible for you to converse with live users, one-on-one, and directly on Postreel Messenger based on common topics of interest. 

All the people you will engage with on Postreel are Live, at that very moment, and available to converse with you on Postreel Messenger directly.  To make a connection on Postreel, you can chat with another user, or follow them so that you are able to find them again on the platform.  

How do I find people to engage with on Postreel?
There are various ways for you to find people on Postreel to share your interests with. Postreel users are live, so they will be available for you to engage with at that very moment. 

Live Reel: The Live Reel is where you’ll find all of the Live Posts, and where you’ll be able to find what particular topics people want to talk about in that particular time. Most of the engagement will be on the live reel where people now want to talk about that particular topic in that particular time. All users on Postreel are live and will be available for you at that very moment to chat with. Remember, you can filter the Live Reel based on geographic location. For more about geographic filtering, see here. 

Search Bar: You can enter keywords, or hashtags of interests in the search bar. You are able to search the live posts and history posts of live users, i.e. users who are engaging in the platform at that very moment.  You can also search for specific users. If you know whom you want to follow, you can enter the username into the search bar and find them, regardless of whether they are live or not. 

Trends: you can click hashtags in trends section to find live posts and users discussing particular topics. 

Can I search for posts by offline users?
No,  your search results will include the live and history posts of live users only – i.e. users who are on the platform and available to engage with you at that very moment.   

How can I be noticed on Postreel?
There are many ways you can increase your circle of friends on Postreel, here are some:

The more you post, the more searchable you are,  the more likely you will be spotted and reconigzed by Postreel users. Make sure to use relevant hashtags in your posts to make it easier for people who are interested on those hashtags and topics to find you. 

Staying online for longer periods of time allows you to engage with more people and make more friends

The more you reach out and engage with users on Postreel Messenger, the more likely you will build connections with them. Don’t forget to follow people that interest you. They will be notified that you’re following them and might just follow you back! 

How do I follow someone?
All people you will engage with on Postreel are live, available for you to chat with at that moment. When a user goes offline, you may not be able to find that user again. Following a person that interests you allows you to find that person again on the platform, and you will be notified once that person has posted something on the Live Reel. You will be able to find and chat with any user you follow whenever that user is live again. 

 

 

Here’s how to follow a user:
On the post: click the follow  icon on the user’s post. The button turns blue  when you are following the user.

•    Chat: click the follow   icon in the drop down menu in the chat. The button turns blue  when you are following the user.

•    On the user’s profile: Click the follow icon in the chat. The button turns blue  when you are following the user.

Here’s how to unfollow a user: 
1.    Go to the profile of the person you want to unfollow by finding them on your Following list
2.    Click on the  blue button and once it turns  it means you are no longer following them.

How do I block someone?
Postreel is committed to maintaining a safe and comfortable environment for its users. You are able to block any user on Postreel. Once you’ve blocked a user account, the blocked account will not be able to follow you, view your profile, or any of your posts while you’re using Postreel. Similarly, you will be unable to see their information and posts as well. 

You can block any user either from their posts, profile, or your chat window, by selecting the drop down menu [icon] and clicking Block. 

To unblock a user, go to setting, blocked accounts, and select the user you would live to unblock, then click unblock.

Can I prevent users from seeing my Connections Lists?
Yes, you can make your account more private by preventing people from seeing your connections lists- here’s how: 
1.    Visit your account settings, click on the Profile icon [icon image]  
2.    Under Privacy and Settings, find Show my connection and disable

 

 

What will I find on my Connections Reel?
The Connections Reel is where you’ll find the live and history posts of your friends, those you follow and those following you. For more info about the Connections Reel, click here. 

Where do I find a list of the people I am following or those following me?
TBA when design is ready.

Can I be notified when my connection posts on the Live Reel?
Yes, when you follow someone, you can choose to be notified when that person posts on the Live Reel. 

If you would like to be notified when a particular user (that is not one of your connections) posts on the Live Reel, follow the user and opt to be notified. 

Here’s how you turn on the notification option for a particular user:

PostReel’s Relationship Matrix
Postreel’s relationship dynamics are unique – designed to encourage one-on-one interactions between its users. The type of connection you have with another user will determine how you are able to interact with that user, in terms of initiating audio or video chat, viewing the user’s history posts, viewing chat history, and receiving notifications. 


    User does not follow you
User follows you
You’re following the user    You two are STRANGERS to each other! When you’re strangers, this is how you’ll be able to interact: 

Find/View Posts
You can view each other’s Live and History Posts on the Live Reel only when you both are online on Postreel. 

Chat
-You both need to be online in order to chat 
-You can engage in a voice or video chat and send pictures and videos, but only after you have both interacted with each other on chat 

Chat History
Chat history is not saved

Notifications
You will not be able to know when the user is posting on the Live Reel     Congrats, you have a FAN! Here’s what you’re able to do now:


Find/View Posts
You can view their Live and History posts on your Follower Reel and they can view yours on their Following Reel, at anytime 

Chat
-You both need to be online in order to chat 
-You can engage in a voice or video chat and send pictures and videos, but only after you both have already interacted with each other on chat 

Chat History
Chat history is not saved

Notifications
Your Fan can be notified whenever you Post on the Live Reel

You’re following the user    You’re officially a STALKER. Here’s what you’ll be able to do now:

Find/View Posts
You can view their live and history posts on your Following Reel and they can view yours on their Follower Reel, at anytime

Chat
-You both need to be online in order to chat 
-Can engage in a voice or video chat and send pictures and videos, but only after you both have already interacted with each other on chat 

Chat History
Chat history is not saved

Notifications
You can be notified whenever your Stalkee posts on the Live Reel

You’ve become FRIENDS! As friends, this is how you’ll be able to interact:

Find/View Posts
You can view each other’s posts on the Friends Reel, at anytime

Chat
-You can send your friend a message on Postreel Messenger whether they are online or offline
-You both can use the messenger fully. You will be able to text, or call each other by audio or video on Postreel Messenger without needing to initiate a text chat first

Chat History
Your chat will be saved and synced in all of the used devises. A message can be sent anytime and would be delivered as a notification in the mobile app, or saved until your friend logs into Postreel. Your call log will be saved as well. 

Notifications
You can be notified whenever your friend posts on the Live Reel

 

 

 

 

 

 

 

 

Using Postreel Messenger

What is PostPostreel Messenger?
Postreel is designed to encourage one-on-one interactions between its Live users, who are there, ready to chat at that very moment. Postreel Messenger is an instant Messenger service, that allows users who are live at that very moment to engage with one another. You can use Postreel Messenger to send messages to anyone on the Reel, exchange photos, videos and conduct audio and video calls. 

How do I start a new chat on Postreel Messenger?
In order to start a chat with a user, click the chat icon [icon image] on the user’s post. You will then be able to chat with the user on Postreel Messenger. 

You can also initiate a chat from your Connections Reel…

Who can I call?
You can audio and video any user who is live on Postreel, but only after you both have already interacted with each other on chat.  If you and the user are friends and are both live on Postreel, you can use the messenger fully and will be able to call each other by audio or video on Postreel Messenger without needing to initiate a text chat first. As friends, your call log will be saved, and you’ll be able to receive a miss call message if you did not pick up. See Postreel’s “relationship matrix” for more information about whom you can and cannot call.

How do I start a call on Postreel Messenger?
To call someone on Postreel Messenger, click the audio call icon, and then you can select the video option to initiate your video feed.  

How do I mute/unmute notification sounds?
Click on the Profile icon [icon image] at the home page and select Mute/Unmute.

How do I know who is online now on Postreel Messenger?
Online users will have a green colored halo around their display picture and that’s how you can know they are online. Offline users will have a red halo around their display picture. A yellow halo indicates the user is online but is temporarily idle at that very moment. 

Who can I send a message to?
You can also send messages to any user on the Live Reel or on your Connections Reel, provided that the user is live on Postreel. However, you can send a message to friends whether they are online or offline. For more details, see Postreel’s “relationship matrix” 

 

Do people know if I blocked them?
If you block someone on Postreel, they will not be notified. Blocked users will not be able to find you on search, chat with you, call you or find your posts on Postreel.

Can I see my missed calls?
You can view missed calls in your Messenger chat.

Can I view my chat history? 
Yes, your chat history with your friends will be saved and synced with all other used devices. Histories of chats between you and those who are not your friends will only be saved locally for a period of 24 hours. 

What can I send in Postreel Messenger? 
Links, images, videos  - but only after you initiate a text conversation on both sides. 
You can use Postreel Messenger to send messages to anyone on the Reel, exchange photos, links videos and conduct audio and video calls, but only after you both text one another in chat. 


How do I navigate/Switch between users?
Update based on design 

How do I know if a message has been read or not?
Update based on design 


Troubleshooting and Terms of Service

Where can I find more information about Postreel’s Terms of Service?
You can read Postreel’s Terms of Service and Privacy Rules by clicking here.

Where can I find more information about Postreel’s username policy?
You can view Postreel’s Username Policy by clicking here.

How do I submit a complaint about copyright, impersonation, trademark or other Terms of Service issues?
If you have a complaint regarding issues of copyright, impersonation, trademark or others, please email us at XX and your request will be verified and processed.

 

Other questions 
Why is my account suspended?
To protect our users from abuse and spam, there are some limitations on the content you may publish on Postreel. When you sign up to Postreel, you agree to comply with Postreel’s Terms of Service and Rules .  Failure to adhere with Postreel’s policies could result in one or more enforcement actions, including the suspension of your account.  To appeal, click here. 

I need help with my compromised account - What do I do?
An email address can only be associated with one Postreel account, and changing that email is not currently permitted on Postreel. You will always be able to recover your account through your registered email. Click here for instructions on how to change your password or to recover a forgotten password. 

Once you change your Postreel password, all of your sessions on other devices will be automatically logged out. 

What do others see about me? And how do I control it?
Your profile information, your live and history posts, and your connections are visible to the public. You can hide your connections and hide your year of your birth by editing your profile. 

Who can see my posts and profile? 
All your posts are public and can be viewed by Postreel users. Your live posts will appear on the Live Reel and your History Posts can be viewed on your profile and will appear on the Connection Reels of your friends, followers, and those you are following. Your live and history posts are searchable on the Live Reel, and so is your username. Anyone can view your profile by clicking on your page. 

Your one-on-one chats are private and cannot be viewed by other Postreel users. You are not obligated to input any identifying/personal information on your profile if you do not wish to do so. However, adding your profile information will increase your chances of making connections on Postreel! 

What is my email discoverability privacy settings? 
 The email you have used to join Postreel will not be visible to the public. 

What location information is displayed?
The country /city that you’ve entered in your profile will be displayed on your account. The location you entered on your profile will be verified though your IP address.  If the location you’ve entered does not match your IP address, your account will show that you are currently traveling, and not in your country. 

What is my google search visibility? 
Your posts and your account will not be visible or searchable on google. 

Is the data between the browser and Postreel’s website secure?
Yes, all communications between your browser and Postreel are encrypted, including audio and video connections. 

How do I deactivate my account?

 

How do I delete my account?

© 2020 Postreel inc. 

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